Founded in 1980, Synnex Westcon has been distributing IT products, services, and solutions to Canada IT technology partners for over 30 years. In 2017, Synnex Westcon became the first authorized Canadian reseller of AWS.
"We have enjoyed a 2+ year relationship with Curious Orbit to help Synnex Westcon design, build, and implement a successful AWS reseller program into the Canada market. We could not have built our AWS partner business and supported our partners without Brett and his team’s expertise. Curious Orbit has not only been a great Synnex Westcon value add for our team, but their customer service and ability to understand the reseller’s needs has been second to none."
By leveraging Curious Orbit's existing AWS expertise, Synnex Westcon was able to quickly build their AWS reseller business in the Canadian marketplace, without the time commitment of hiring and training their own bench of AWS experts.
Learning a new technology can be challenging - Curious Orbit was able to help Synnex's customers be successful by supporting deployments and dealing with technical support questions.
Technology is only one part of the AWS puzzle - Curious Orbit was able to help internal Synnex teams through the early days by providing non-technical support, fielding questions about billing, reporting and the partner portal.