Synnex Westcon

Accelerating the AWS Canada Distributor Business

About Synnex Westcon

Founded in 1980, Synnex Westcon has been distributing IT products, services, and solutions to Canada IT technology partners for over 30 years. In 2017, Synnex Westcon became the first authorized Canadian reseller of AWS.

The Challenge

While the team at Synnex Westcon has deep technical expertise across many solutions - regularly providing quotes, assessments, pre-and-post sales support to their existing customers - they lacked expertise specific to the AWS platform, which would help accelerate the growth of their AWS business in Canada.

The Solution

By partnering with Curious Orbit, Synnex Westcom was able to immediately get the technical AWS expertise their team and customers required. The Curious Orbit team provided AWS-specific pre-and-post sales support, delivery and practice management, as well as development services to both Synnex Westcon and their AWS customers.

"We have enjoyed a 2+ year relationship with Curious Orbit to help Synnex Westcon design, build, and implement a successful AWS reseller program into the Canada market. We could not have built our AWS partner business and supported our partners without Brett and his team’s expertise. Curious Orbit has not only been a great Synnex Westcon value add for our team, but their customer service and ability to understand the reseller’s needs has been second to none."

Matt Karst, Senior Director - Cloud, North America

Outcome

Curious Orbit successfully aided Synnex Westcon in accelerating the growth of their AWS business in Canada, rounding out their portfolio on this innovative platform.

The Benefits

Faster time to Market

By leveraging Curious Orbit's existing AWS expertise, Synnex Westcon was able to quickly build their AWS reseller business in the Canadian marketplace, without the time commitment of hiring and training their own bench of AWS experts.

Building Successful AWS Partners

Learning a new technology can be challenging - Curious Orbit was able to help Synnex's customers be successful by supporting deployments and dealing with technical support questions.

Helping with Practice Development

Technology is only one part of the AWS puzzle - Curious Orbit was able to help internal Synnex teams through the early days by providing non-technical support, fielding questions about billing, reporting and the partner portal.

Want to learn more about how we can accelerate your AWS journey?